Looking for help? Our team is here for you! If you are looking for information about your Sleep Reset subscription, please review our FAQ below, or reach out to us at help@thesleepreset.com
Sleep Reset is the world’s first digital, personalized sleep clinic, which you can take anywhere in a convenient mobile app. The program improves sleep and reduces sleep anxiety with the most effective methods from top-tier sleep clinics, including strategies based on Cognitive Behavioral Therapy for Insomnia (CBT-I). It’s a life-long solution to sleep better, without pills or melatonin – which means no grogginess, side effects, or dependency. The program was designed in partnership with leading experts from top sleep clinics and universities.
You can take our expert-designed sleep assessment and sign up for your personalized program here.
Sleep Reset is designed to help people who have difficulties falling asleep and staying asleep. It is not intended to resolve other sleep disorders, such as sleep apnea, sleepwalking, restless leg syndrome, or night terrors. In addition, if you have been diagnosed with a psychiatric disorder, it may be best to consult your healthcare provider before using this program.
Tens of thousands of members have already improved their sleep with Sleep Reset’s program! Over 90% of members find Sleep Reset effective at the end of the 28 day program. Sleep Reset members sleep better in weeks, without pills, grogginess, or other side effects. On average, members report 1.5 hours more total sleep time per night, 53% less time needed to fall asleep, and 41% fewer middle-of-the night awakenings.
Start by taking our free expert-designed assessment here to find out the root causes of your sleep issues or sleep anxiety. You’ll be matched with your dedicated sleep provider (a real human!) who will build your program based on your results. Our program is most effective when used every day to track your sleep, complete your daily sleep lesson, wind down before bed, and communicate with your sleep coach via text. You can access the program via your app on your iOS or Android mobile device.
Currently Sleep Reset is only available on iOS and Android mobile devices.
Sleep Reset is available internationally, but please note that your coach will be located in the United States, and will be available for messaging during standard United States business hours M-F. Our coaches are all English-speaking only at this time.
Definitely! We are in network with several insurance plans and are constantly expanding coverage. You’ll be able to enter your insurance information into our insurance checker at the end of our sleep assessment to determine if you’re in network. Depending on your coverage, you may or may not owe some costs related to copays, coinsurance, or your deductible after billing.
If you're not in network today, we can provide you with a superbill which you can submit to your insurance for out of network reimbursement.
Yes! You can still meet with a sleep clinician licensed in your state and you have a few payment options:
1) we can provide you with a superbill (itemized invoice) if you would like to submit for out-of-network insurance.
2) we can provide you with a superbill (itemized invoice) if you would like to submit for HSA or FSA reimbursement.
3) you can use your HSA or FSA cards as your primary payment method.
No! There are no other subscription fees if you are covered by insurance. You will be responsible for your co-pay and deductible (if applicable) depending on your insurance plan and coverage.
In general, there is no limit to the number of sessions you can have covered and this depends on your insurance plan and coverage.
If your insurance changes, please notify our team at help@thesleepreset.com
We require a credit card to be kept on file for any co-pays or co-insurance, and for our late cancellation or no-show policy. You will only be responsible for a no-show fee if you fail to show up to your appointment or attempt to cancel it within 24 hours of the appointment start time.
You pay nothing at the point of sign up. If your insurance includes a co-pay or co-insurance, you will be charged for that cost after your clinician visit.
If your insurance is in-network and they deny your claim, you will only be responsible for your co-pay. We will not charge you the insurance portion of any previous sessions. If you wish to continue working with your sleep clinician, we will personally reach out to discuss payment options for future visits.
We do not handle the billing for a plan that is out-of-network. However, we are happy to provide you with a superbill that you can submit to your insurance for reimbursement. It will be your responsibility to inquire with your insurance regarding your benefits. You will pay the cost for the clinician consultation and treatment at the time of your visit.
Yes, even if you are based outside of the U.S., we can provide you with a superbill for you to submit to your country's insurance if they reimburse for overseas clinicians.
Even if you are in-network, you could be responsible for additional cost-share fees like copayments, coinsurance, or the full cost of services until you meet your deductible. Each plan is different, so you should refer to your plan’s benefits or contact your insurance company if you have questions about the details of your plan.
Copayment (copay): A fixed amount you pay for covered services at the time of your visit.
Coinsurance: A percentage of the costs of a covered healthcare service you pay after your deductible.
Deductible: The amount you need to pay out of pocket for healthcare services before your health insurance plan begins to cover costs.
Your insurance company will send you an explanation of benefits (EOB) outlining any additional costs. For copays and your deductible, you might be able to offset costs by using tax-free dollars from a flexible spending account (FSA) or health savings account (HSA). Check your plan for details.
If you use insurance to cover the cost of your services, you can check your insurance estimate at the end of our assessment.
Clinical research shows that effective behavior change takes about one month for long-lasting results. It can take time to fix sleep issues – which may have persisted for years, or even your whole life!
Our dedicated sleep coaches are trained therapists and behavioral health and wellness professionals with years of coaching experience. They have a broad range of experience in working with individuals on sleep, as well as other areas including psychology, functional medicine, nutrition, movement, stress management, mindfulness, and more. Based on your assessment results, you will be matched with a coach who has worked with people with similar sleep issues, demographics, and lifestyle.Your coach is available via text in your program app. You can send a message to your coach anytime. They will respond to your message within 24 hours, during standard US business hours Monday-Friday.
Your program includes access to a dedicated, trained sleep coach – a real human! Sleep Reset brings you strategies based on CBT-I, yet it is actually much more affordable than CBT-I treatment at an in-person sleep clinic, which is the only other sleep solution proven to have long-term results. A sleep clinic costs about $5,000 and in-person CBT-I is usually delivered over 6 to 12 weekly face-to-face sessions at $75-$150 per session...that’s $1,800 approximately!
If you signed up with PayPal, you will need to update your credit card information in your personal PayPal account. Log into your PayPal account, click “Credit Card” under Account Information, select the card to update, and click Edit. Enter your credit card details and click Save.
If you signed up with a credit card, please email us at help@thesleepreset.com. We will send you a secure link to update your payment method in Stripe (our credit card processing platform).
Yes, absolutely! We are excited to offer Sleep Reset as an eligible expense for your Health Savings Account (HSA) or Flexible Spending Account (FSA). Make the most of your pre-tax dollars to invest in better sleep.
It's easy! Take our comprehensive sleep assessment and use your HSA/FSA card at the checkout.
For any questions or assistance, please contact our dedicated customer support team at help@thesleepreset.com. We are here to help you make the most of your Sleep Reset experience.
To view your subscription details, open your app, go to the Progress tab, tap on the 👤 Profile icon in the top right corner, and then select "Plan Details" from the menu. If you have any questions about your subscription, please email us at help@thesleepreset.com and we will respond within one business day.
For general inquiries, product questions, and billing assistance, our Customer Support team is available Monday - Friday and will respond within one business day. You can reach our Customer Support team at help@thesleepreset.com
Please email us at help@thesleepreset.com and we will respond within one business day.
We are committed to customer satisfaction and confident that your sleep will improve with our program – as such, we offer a Money Back Guarantee. If your sleep did not improve or it’s just not the right time to start a program like Sleep Reset:
● We will issue a refund for your initial 4-week subscription provided that you reach out to our support team (help@thesleepreset.com) within 30 days of the subscription charge date.
● Renewal charges aren’t eligible for a refund, so please make sure you cancel your subscription prior to the renewal date. Any cancellation requests received after your subscription has renewed will go into effect at the end of that billing cycle.
To inquire about a refund within the 30-day grace period, please reach out to us at help@thesleepreset.com.
Please email help@thesleepreset.com for help with recovering your username, which is the email you used to sign up. To reset your password, simply log out of your app and tap “Forgot password?” on the Sign In page.
Please email help@thesleepreset.com for troubleshooting and other questions.
We take your privacy and the security of your personal information very seriously. We upload data to our servers in order to share your sleep data with your coach so they can monitor your progress and make personalized recommendations to improve your sleep. We never sell user data to any partners. You can review our Privacy Policy here: www.thesleepreset.com/privacy
